Treatment warranty

GUARANTEE

This guarantee is provided by the dental clinic and is conditional upon you entering into a contract with the local clinic whereby dental services are provided to you.

Below is a list of the treatments covered by guarantee and the period for which they are covered:

Dental Implants –   ☐ 15 Years Guarantee               ☐  life Time Guarantee (Straumann Company)  

The Implant screw itself is guaranteed against fracturing or breaking for a 15 Years by the manufacturing company. If the Dental Implant fails (Global statistics show a 5% failure rate) the clinic will replace it once without charge.

Dental Crowns / Full Veneers - 5 Year Guarantee

Dental Crowns/ Full Veneers and Dental Implant Crowns are guaranteed against breakages, chipping or cement failure for a period of 5 years.

Dental Bridges - 5 Year Guarantee

Dental Bridges are guaranteed against breakages, chipping or cement failure for a period of 5 years.
Dental Laminate Veneers 3 Year Guarantee

Dental Laminate Veneers are guaranteed against breakages, chipping or cement failure for a period of 3 years.

Dental Lumineers - 3 Year Guarantee

Dental Lumineers are guaranteed against breakages, chipping or cement failure for a period of 3 years. ,

Dental Fillings - 1 Year Guarantee

Dental Fillings are guaranteed against falling away from your natural tooth for a period of 1 year.

Dental Inlays/ Onlays - 2 Year Guarantee

Dental Inlays and Onlays are guaranteed against breakages, chipping or cement failure for a period of 2 years.

Cosmetic Dentures - 1 Year Guarantee

Cosmetic Dentures are guaranteed against breakages for a period of 1 year.

Below is a list of the treatments not covered by guarantee:

Root Canal Treatment

Due to the human body, we are unable to provide any form of guarantee for Root Canal Treatment.

Dental Post

Dental Posts are applied to weak teeth that need added strength and stability. It is often the case that Core Build Up or a Dental Crown is then placed over the post. Due to the human body and the damage that previously occurred to the tooth no form of guarantee is available for this treatment.

Dental Treatment instigated by another Dentist or Clinic

If you have started treatment in another dental clinic and we have been requested to complete the treatment please be aware that as we are not responsible for all of the treatment carried out, should an issue arise there could be a dispute as to which clinic is responsible. We are therefore unable to provide any form of guarantee in this instance.

IMPORTANT:

The Guarantee will be invalidated in the following circumstances:


If oral hygiene is neglected.

If the patient does not have a routine dental check-up to include a Panoramic X-Ray and a Scale and

Polish at least once a year (invoice required).

If the Dentists’/ Oral Surgeons’ instructions are not followed.

If the patient fails to fulfil their payment obligations.

If subsequent treatment is carried out to the treatment originally effected in the local clinic without prior authorisation (with the exception of Scale and Polish treatments).

If removable restorations such as partial or full dentures are not kept and maintained properly.

Temporary teeth by their very nature cannot be guaranteed against for either breakage or the need for re-cementation.

If the patient’s gum tissue or bone recedes or deteriorates.

If nail biting is deemed to be a contributing factor to your dental issues.

Not attending any appointment given by the local dental clinic will void the guarantee in its entirety.

The patient is involved with contact sports or sporting and associated leisure activities that may cause dental health issues or injury.

Smoking is a contributing cause to your dental issues.

The indulging in any activities or drugs that are known to artificially raise or reduce your blood pressure.

In the event the patient wears tooth/ teeth grillz or jewellery which is attached to the teeth, tongue or lips on a temporary or permanent basis.

The use of recreational or prescribed drugs or supplements, herbal or otherwise, other than those declared at the time of the dental work carried out.

In the event of accidental damage, for example dropping the denture or damage by a third party.

In the event that the same or similar dental issue continues to arise and is therefore considered a recurring or reoccurring issue that may be unrelated to the dentistry itself, the clinic reserves the right to advise you to visit a specialist or a medical professional for further tests that may be directly or indirectly related to dentistry. The responsibility of the costs incurred will be that of the patient. The avoidance of such advice will automatically void your dental guarantee.

In the event that the Dental Implant migrates to whatever degree.

In the event that the Bone Grafting is rejected.

A general illness is present which has or has had adverse effects on the chewing organ, jawbone or tissue to include but not limited to: diabetes, epilepsy, osteoporosis, excessive X-rays, mental disorders or chemotherapy.

Inappropriate selection of the colour and shape and size of the dental prosthetic or prosthesis by the patient. During the preparation period, patients are given the opportunity to choose their colour preference however, the clinic cannot be held responsible for the decision of the patient if they decide later that they do not like the colour or shape they originally chose.

Excessive grinding/ bruxism.

Pregnancy may be the cause of your dental issues.

Occasionally teeth suffer preparation trauma during crown and bridgework resulting in the need for root canal treatment. The dental clinic is not liable for any issue, which was not visible on the patient's final x-ray, and was not foreseeable or predictable, at the time of treatment.

If a substantial gain or loss in weight occurs.

If a gum shield is provided by the clinic and not worn as advised.

In the event that the patient was pregnant at the time of treatment and did not disclose their circumstances.

In the event that the patient is under the age of 18 at the time of treatment and did not disclose their actual age.

If the patient has been provided with a prescription and the prescription is not obtained or is obtained but not taken as per the instructions provided. In such event, the clinic reserves the right to void any and all aspects of the dental guarantee.

If the patient fails to return for the completion of dental treatment within 12 months of their last signed consent form, such treatments to include but not limited to, Dental Implants/ Implant Crowns and Dental Bridges after extraction.